A Simple Guide for North Sea Vessel Operators
Learn how to order duty-free stores for a vessel. A simple step-by-step guide covering vessel eligibility, bonded stores, documentation and North Sea delivery arrangements from Aberdeen.
How do you order duty-free stores for a vessel?
In most cases, the process is straightforward. You provide your vessel details, confirm the voyage and operational information, complete any required documentation, and arrange delivery to the vessel before sailing.
If you’ve never ordered bonded stores before, the process can appear more complicated than it really is. Terms such as “bonded goods”, “stores authorities” and “duty-free eligibility” often make people assume there is a great deal of paperwork involved.
In reality, most orders follow the same basic process, and an experienced supplier can guide you through it.
What Information Do We Need?
The first step is simply understanding the vessel and its operation.
When you contact us, we will normally ask for:
• Vessel name
• IMO number (if applicable)
• Vessel type
• Voyage information
• Departure location
• Product requirements
• Expected sailing date
In most cases, this information allows us to assess the next steps quickly.
Does My Vessel Qualify?
Not every vessel is automatically entitled to duty-free stores.
Eligibility depends on factors such as:
• The vessel’s operation
• The voyage being undertaken
• Customs requirements
• Supporting documentation
We can help determine what information is required and whether duty-free supplies may be available.
This is one of the reasons we recommend speaking to us as early as possible in the planning process.
What Products Can Be Supplied?
Depending on eligibility and operational requirements, bonded stores may include:
• Cigarettes
• Tobacco products
• Beer
• Wines
• Spirits
• Other qualifying duty-free goods
If you’re unsure whether a particular product can be supplied, simply ask when making your enquiry.
What Is a Stores Authority?
A stores authority is one of the documents commonly used when supplying bonded stores.
It authorises the release of duty-free goods to the vessel and forms part of the customs record required for compliance purposes.
If a stores authority is required, we will explain exactly what is needed and who should complete it.
For most operators, the process is far simpler than they expect.
How Far In Advance Should I Order?
The short answer is:
Earlier is always better.
The smoothest orders are usually the ones discussed several days before sailing.
This gives time to:
• Confirm eligibility
• Complete documentation
• Agree product requirements
• Coordinate delivery
That said, we understand offshore operations rarely go exactly to plan.
Schedules move and requirements change.
If a vessel has an urgent requirement, we will always do our best to assist.
Where Can Stores Be Delivered?
We regularly support vessels operating throughout the North Sea from Aberdeen and surrounding ports.
Delivery arrangements depend on the vessel, berth and sailing schedule.
When discussing your order, we’ll agree:
• Delivery location
• Delivery timing
• Vessel access arrangements
• Any port-specific requirements
The aim is always to ensure stores are delivered efficiently and with minimal disruption to operations.
What Happens After I Contact You?
Most orders follow a similar process:
Step 1: Initial Enquiry
Contact us with vessel details and requirements.
Step 2: Eligibility Review
We assess the vessel’s circumstances and confirm what information is required.
Step 3: Documentation
Any necessary paperwork is completed.
Step 4: Order Preparation
Products are selected and prepared for delivery.
Step 5: Delivery
Stores are delivered to the vessel at the agreed location.
Step 6: Customs Records
Documentation is completed and retained in accordance with HMRC requirements.
A Common Mistake We See
After more than fifty years supplying vessels from Aberdeen, one issue appears more often than almost any other: The stores order is left until the very end.
The mobilisation is organised.
The crew is onboard.
The departure window is approaching.
Then someone asks about duty-free stores.
The easiest way to avoid stress is to start the conversation early.
A ten-minute discussion a few days before sailing can often prevent unnecessary complications later.
Why Order Through United Supplies?
Operating Since 1973
More than fifty years supporting vessels from Aberdeen.
Family-Run Business
Practical service from people who understand the maritime sector.
Aberdeen-Based
Located at the heart of North Sea operations.
HMRC Approved Bonded Warehouse
Supporting compliant supply of bonded goods to qualifying vessels.
Responsive Service
We understand vessel schedules change and work hard to respond accordingly.
Practical Advice
We’ll explain what is required in plain English and help guide you through the process.
Ready to Order Duty-Free Stores?
Ordering duty-free stores does not need to be complicated.
If you’re planning a sailing and want to discuss bonded stores, vessel eligibility or delivery arrangements, our team can guide you through the process from start to finish.
Contact us below before your next mobilisation and we’ll talk through exactly what is required for your vessel.
Related Links:
The Complete Guide to Duty-Free Supply in the North Sea (2027 Edition)
How to Order Duty-Free Stores in Aberdeen: A Step-by-Step Guide
Which North Sea Vessels Qualify for Duty-Free Stores? An Eligibility Checklist
Duty Free at Sea: A Plain-English Guide
Contact Us
Contact us today to learn how we can support your business